Refund Policy

Thank you for choosing Sagepilot for your AI customer engagement and workflow automation needs. This policy applies to your contracting entity identified under Section 1.3 of the Terms of Service. We strive to deliver high-quality solutions that meet your business requirements. Please review our refund policy below to understand the conditions under which refunds are handled.

Refunds

All purchases made with Sagepilot are considered final. Refunds are generally not provided unless required by law or granted at the sole discretion of Sagepilot.ai.

Plan cancellations

You may cancel your plan at any time. Upon cancellation, you will not be charged subscription fees for any subsequent billing periods. Cancellation does not waive applicable usage charges incurred before cancellation or while you continue using the Services during the remaining service period, including charges invoiced or reconciled later under the Terms of Service. However, any amounts paid prior to your cancellation will not be refunded, and your service will continue until the end of the current billing period.

Trial Periods

Sagepilot offers trial periods for certain services. You may be required to enter your billing information in order to sign up for a free trial. No charges will be applied until the trial period has expired. On the final day of the trial, unless cancelled, you will be automatically charged for your selected usage-based plan.

Fee Changes

Changes to usage-based pricing and plan fees are subject to applicable agreed commercial terms and the notice and acceptance requirements in Section 1.2 of the Terms of Service. Fee changes take effect no earlier than the end of the current billing cycle and the applicable effective date under those requirements. Sagepilot reserves the right to modify free trial terms or cancel the offer, subject to any expressly agreed trial terms and applicable notice and acceptance requirements.

Questions

Contact support@sagepilot.ai with questions about the refund policy or your plan.