The agent answers the phone, no IVR maze
Calls picked up instantly, transcribed into the same helpdesk, and resolved while the customer is still on the line.
Can you move my delivery to Saturday?
Done, it now arrives Saturday evening. I’ve texted you the new slot.
Delivery rescheduled mid-call
Delivery rescheduled mid-callAnswers instantly
The agent picks up. No IVR maze, no hold music, no callback queue.
Transcribed and searchable
Every call lands in the same helpdesk as a ticket with a full transcript.
Acts mid-call
Reschedules deliveries, confirms orders, and processes refunds while the customer is on the line.
Pick up instantly, skip the IVR
The agent answers on the first ring and holds a natural conversation. No press-one menus, no hold music, no call-back-during-business-hours. Callers just say what they need.
- Every call answered, including 2 AM and festival peaks
- Recognizes returning customers by number
- Natural voice, natural interruptions, real conversation
Priya M
Live call · 00:08
Act while the caller is on the line
Reschedules, confirmations, refunds: the agent works your systems mid-call instead of promising a callback. The caller hangs up with the problem already solved and the confirmation already sent.
- Reads and updates orders, slots, and internal systems live
- Confirms on WhatsApp before the call ends
- Sensitive actions follow your approval rules
- Saturday slot checked, available
- Order #5132 updated with the courier
- Confirmation sent on WhatsApp
Every call lands in the same helpdesk
Calls become tickets with full transcripts, sentiment, and outcomes, in the same queue as WhatsApp and email. When a human takes over, they get the whole story, not a cold start.
- Transcript attached to ticket #4809
- Sentiment logged: satisfied
- Follow-up scheduled for Monday
Common questions
Do we have to change our phone number or rip out our IVR?
No. The agent works behind your existing number. Forward calls to it entirely, or keep your IVR and route only specific queues while you build trust.
What languages does it speak?
English, Hindi, and major regional languages, switching naturally when the caller does. Coverage keeps expanding, so ask about your specific mix.
What happens when it can't help?
A warm handoff, mid-call. The agent transfers to your team with the transcript and context already attached, so the caller never repeats themselves.
Do callers know they're talking to AI?
Disclosure follows your policy, and the voice is natural either way. Most brands disclose up front; what callers remember is being answered instantly and helped on the spot.
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