One phone system for AI and your team
A complete phone system for AI agents and your team. The AI answers and makes calls on its own. Your team takes the calls that need a human, with the full context handed over.
The caller hears
Meera S
Sagepilot AI · Ananya02:31
Your team sees
Meera S
+91 98765 43210
Humans and AI, one line
The AI answers, or your team does. You choose per number, and every handoff comes with a written brief.
A dialer in the browser
Your team calls from any customer record, right inside the helpdesk. The order history stays open beside the call.
Numbers to analytics
Get your numbers and set your hours in-product. Then watch connect rates and how much the AI handles on its own.
Point it at the queues that hurt
Every card below is a queue you already staff. The AI takes the first pass, and your team steps in when it needs to.
- Where-is-my-order calls
- Finds the order, checks the latest carrier scan, and texts the tracking link before the caller hangs up.
- COD confirmation
- Dials pending COD orders, confirms the customer still wants it, and marks the order ready to ship.
- Failed delivery recovery
- Calls after a failed attempt, fixes the address, and rebooks the courier before the parcel goes back.
- Abandoned cart recovery
- Calls while the cart is still warm, answers the objection, and sends the checkout link with an approved offer.
- Refund and return status
- Checks the payment, explains the policy, and emails the receipt, all on the call.
- Appointment booking
- Books the slot, reschedules, or sends a reminder, then confirms it on WhatsApp before hangup.
- Subscription save calls
- Handles a skip, pause, or cancel, offers an approved save, and logs how the call went.
- Missed-call rescue
- Turns a missed call into a scheduled callback, dialed by the AI or queued for your team.
Choose who answers: the AI or your team
Each number has one switch: the AI picks up, or your team does. When calls ring your team, only people who are online and on shift hear them. Business hours and holiday recordings are built in.
- One toggle per number, change it any time
- Agents who are away never get rung
- After-hours callers hear your recording, not dead air
+91 80471 24907
Sagepilot-managed number
AI answers calls
Ananya picks up automatically
Fallback team
Rings when the AI steps aside
Business hours
After-hours recording plays outside
Your team calls from the browser
Call any customer straight from their profile. No desk phones, no separate app. The live call floats over the workspace, so the customer's orders and past chats stay on screen while you talk.
- Mute, hold, conference, and warm transfer
- WhatsApp voice calls ring the same dialer
- Send the caller a WhatsApp or email during the call
Call mode
Talk to them
You’re on the call
AI agent
Diya makes the call
Meera Sharma
+91 98765 43210 · 2 orders
Every transfer comes with a written brief
When the AI transfers a call, it first checks that someone is actually free. Then it hands over with a short note: who is calling, and what they need. Your agent picks up already knowing the problem. It works the other way too: pass a live call to the AI and it takes over.
- Transfer to an agent, a team, or any outside number
- The AI can stay on the line or drop off
- Supervisors can listen in or join the call
AI transfer from Ananya
Caller: Rohan S · +91 99880 12034
Transfer note
Order #8217 arrived damaged. Replacement approved, needs a manager to confirm the pickup window with the courier.
The AI runs outbound campaigns
The AI reads each customer's history before it dials, so every call starts informed. It calls only inside your calling hours. In a journey, the call branches on what happened: answered, no answer, or failed.
- Knows the customer's order before it dials
- Respects calling windows and detects voicemail
- No answer becomes a scheduled callback automatically
AgentDiya
ObjectiveConfirm the COD order
Calling window10:00-19:00 IST
Branches on the outcome
- CompletedMark order confirmed
- No answerWhatsApp fallback · retry in 30 min
- FailedRoute to the Support team
It fixes things during the call
A caller asks where their refund is. The AI looks it up while they are still on the line, instead of promising a callback. It reads and updates Shopify, your own APIs, and anything connected over MCP. Money never moves outside your approval rules.
- Checks orders, refunds, and deliveries live
- Sends the WhatsApp or email before the caller hangs up
- You control which actions it can take on a call
Where is my refund? It’s been a week.
It went through this morning. Your receipt is in your email now.
Doing on the call
- Order #5217 and payment located0:41
- Refund status checked · processed today0:52
- Receipt emailed while still on the line1:02
Speaks 12+ languages, switches with the caller
The AI speaks Hindi, English, and 12+ Indian languages. When the caller switches language mid-call, it switches too. It reads out numbers and OTPs the way people actually say them, and it sounds like a person, not a recording.
- Understands Hinglish, including interruptions
- Replies in about 1.5 seconds
- Handles a filler "hmm" without stopping
Mera order 4821 kahaan hai?
Kal shaam tak aa jayega. Tracking link WhatsApp pe bhej doon?
Matched Hindi automatically
Every call becomes a ticket
Each call lands in the same inbox as your WhatsApp and email, with the recording, the transcript, and an AI summary of how it went. Dashboards show connect rates and how much the AI handled on its own.
- Recording, transcript, and summary on every call
- 16 ready-made views, including Needs review
- Export up to 500,000 calls to CSV
72%
Connect rate
6
Active now
2:41
Avg handle
Handling mix
1,284 calls
Transfer funnel · 214 requested → 196 completed
CSV ↓Common questions
Can our team take calls on it, or is this AI-only?
Both. Your team gets a full softphone in the browser, and the AI answers whichever lines you point it at. Every number flips between the two with one switch.
Do we need Twilio or a carrier account?
No. You can buy numbers right here, KYC and all, self-serve in India and with our help elsewhere. Already on Exotel? Keep your numbers and just connect your account.
Can we keep our existing number and IVR?
Yes. Forward your existing number, or keep your IVR in front and send only certain queues our way while you build trust. Your hours, holidays, and recordings are set from day one.
Can it make outbound calls, not just answer them?
Yes. Your team dials from any record, and the AI runs whole campaigns, briefed on each customer and paced to stay inside your calling hours. Journeys can place calls too, and branch on how they went.
What languages does it speak?
Many. Hindi, English, and 12+ Indian languages, and it switches the moment the caller does. Numbers and OTPs come out in spoken form. Hinglish is native: "ruko" stops the agent, a filler "hmm" does not.
What happens when the AI can't help?
Handoff. It checks a human is free and on shift, then transfers mid-call with a written note. Outside hours, it sets expectations honestly instead of leaving the caller on hold.
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