Own your reputation, everywhere customers talk
Reviews, comments, DMs, and mentions: answered fast, moderated per your rules, and traced back to root causes.
Anyone actually tried their vitamin C serum? Worth the hype or just good marketing?
It's our most-reviewed serum, here's an honest breakdown plus 15% off your first order.
is this brand even legit lol the ad keeps following me everywhere
Ha, we promise we're real. Happy to answer anything, here's our reviews and returns policy.
Ordered last week and it still hasn't shipped, starting to get a little worried.
Earn $$$ fast from home, link in the description 🔥🔥
Anyone actually tried their vitamin C serum? Worth the hype or just good marketing?
It's our most-reviewed serum, here's an honest breakdown plus 15% off your first order.
is this brand even legit lol the ad keeps following me everywhere
Ha, we promise we're real. Happy to answer anything, here's our reviews and returns policy.
Ordered last week and it still hasn't shipped, starting to get a little worried.
Earn $$$ fast from home, link in the description 🔥🔥
Reviews and comments answered
Every review, comment, and DM gets a fast, on-brand response, routed like a ticket with the order attached.
Moderation built in
Spam, scams, and risky comments are hidden or escalated per your rules before they spread.
Social listening
Mentions and sentiment tracked across platforms. Recurring themes surface as fixes, not just reports.
Answer every review, fast and on-brand
The agent replies to every review within minutes, in your voice, on every platform. Bad reviews become support tickets with the customer matched, so the fix starts before the rating spreads.
- Five-star thanks and two-star recovery, both handled
- Negative reviews open tickets with order context attached
- Response time measured in minutes, not days
Rating this month
Triage comments and DMs around the clock
Every comment and DM gets a decision: spam hidden, legal and safety risks escalated to a human, genuine questions answered. Nothing sits unread under your launch post overnight.
- Spam and scam links hidden before customers see them
- Complaints become tickets, not buried threads
- Escalation rules you define, applied every time
Comments & DMs
- @priya.s: Love this drop 😍Replied
- @dealz4u: Earn $$$ fast, link in bioHidden
- @nikhil_v: Still waiting on my refundTicket opened
Turn mentions into fixes
The agent tracks mentions and sentiment across platforms, clusters recurring themes, and routes them as operational work. A complaint pattern becomes a courier escalation, not a slide in next month's report.
- Clustered 34 mentions across platforms
- Traced to one courier zone
- Ops ticket opened with the evidence
Common questions
Which platforms does it cover?
Google and marketplace reviews, plus Instagram, Facebook, and X for comments, DMs, and mentions. Coverage follows where your customers actually talk, and new surfaces are added regularly.
Does it publish replies automatically, or do we approve?
Your call, per workflow. Most teams start with every reply in review, then grant autonomy on routine responses while keeping approvals on sensitive ones like one-star reviews.
Won't moderation hide real complaints?
No. Only spam and policy violations get hidden, every hidden item is logged for audit, and complaints follow escalation rules you set: they become tickets, never disappear.
How is this different from a social listening tool?
Listening tools end at a dashboard. This closes the loop: mentions become clustered themes, themes become tickets in the same helpdesk, and you can watch the complaint volume drop after the fix ships.
The rest of the OS
Join the brands that run their customer experience on Sagepilot
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