Own your reputation, everywhere customers talk
The agent answers reviews, comments, DMs, and brand mentions in minutes. It hides spam, escalates risks to a human, and turns repeated complaints into tickets your team can fix.
Reviews and comments answered
Every review, comment, and DM gets a fast, on-brand response, routed like a ticket with the order attached.
Moderation built in
Spam, scams, and risky comments are hidden or escalated per your rules before they spread.
Social listening
Mentions and sentiment tracked across platforms. Recurring themes surface as fixes, not just reports.
Every review answered within minutes
The agent replies to every review in your brand's voice, on every platform. A bad review also opens a support ticket with the customer's order attached, so the fix starts immediately, not next week.
- Thanks the happy customers, recovers the unhappy ones
- Bad reviews become support tickets automatically
- The customer and their order are matched to each review
Serum arrived leaking and half empty. Second time the packaging has failed.
That’s not okay, Sameer. A replacement ships today and our packaging team has your batch number.
Third order and the quality never dips. Fastest delivery yet too.
Comments and DMs handled around the clock
The agent works through every comment and DM. It hides spam, answers real questions, and sends legal or safety risks straight to a human. Nothing sits unread under your launch post overnight.
- Spam and scam links are hidden before customers see them
- Complaints become tickets instead of buried threads
- You write the escalation rules, the agent follows them
@priya.s Love this drop 😍 when is the blue restocking?
@dealz4u Earn $$$ fast from home, link in bio 🔥
@nikhil_v Still waiting on my refund, it's been 12 days
@anon_4412 Legal notice incoming, check your DMs
Repeated complaints become tickets
The agent watches Reddit, X, YouTube, and Instagram for mentions of your brand. When the same complaint keeps appearing, it groups them into a theme and opens a ticket for the team that can fix the cause.
Common questions
Which platforms does it cover?
Google and marketplace reviews, plus Instagram, Facebook, and X for comments, DMs, and mentions. Coverage follows where your customers actually talk, and new surfaces are added regularly.
Does it publish replies automatically, or do we approve?
Your call, per workflow. Most teams start with every reply in review, then grant autonomy on routine responses while keeping approvals on sensitive ones like one-star reviews.
Won't moderation hide real complaints?
No. Only spam and policy violations get hidden, every hidden item is logged for audit, and complaints follow escalation rules you set: they become tickets, never disappear.
How is this different from a social listening tool?
Listening tools end at a dashboard. This closes the loop: mentions become clustered themes, themes become tickets in the same helpdesk, and you can watch the complaint volume drop after the fix ships.
The rest of the OS
Join the brands that run their customer experience on Sagepilot
Live in about 48 hours, across every channel your customers use.