Measure AI like a team, not a black box
One dashboard for automation rate, response times, CSAT, and campaign revenue. The same metrics cover the AI and your team, so you always know who resolved what.
AI handled
87%
CSAT
4.8
First reply
28s
Revenue
₹4.2L
Automation rate
How much AI resolves on its own, by channel, team, and use case.
Revenue attribution
Campaigns, recoveries, and winbacks measured in money, not opens.
AI and human performance
Resolution time, CSAT, and QA scores for agents and people in one view.
See what the AI resolves on its own
The automation rate counts conversations the AI resolved with no human involved. You can break it down by channel, team, or topic, and click through to the actual tickets behind any number.
- A ticket only counts if no human touched it
- Click any number to see the tickets behind it
- Shows you which topics are ready for full autonomy
- WhatsApp89%
- Email81%
- Instagram74%
- Voice68%
Every campaign reports what it earned
Each campaign and journey shows the orders and revenue it produced. Reports arrive in Slack or email on a schedule you set. No spreadsheet work at the end of the month.
- Revenue is matched to actual orders, not clicks
- Cart recovery and winbacks are counted the same way
- Weekly reports land in Slack automatically
- Cart recovery1,240 orders₹9.4L
- Winback · June486 orders₹4.2L
- Replenishment312 orders₹2.3L
- Attributed this month₹15.9L
Report shared to #growth · Mondays 9amOne scorecard for AI and humans
Every reply gets a CSAT and QA score, whether the AI wrote it or a person did. Same rubric, same dashboard. You hold everyone to one quality bar.
- AISage4.896
- SSarah J4.794
- PPriya M4.691
Common questions
Can we get the data out?
Yes. Every metric is available over the API, and warehouse sync pushes raw events to your own stack on a schedule, so your BI team builds on the same numbers the dashboard shows.
How is automation rate counted?
Strictly: a conversation counts as automated only when the agent resolved it with no human touch. Escalations, handoffs, and human-edited drafts all count against it, so the number you report is real.
Can we measure against our pre-AI baseline?
Yes. History imports bring your past tickets and response times in, so first-response, resolution, and CSAT trends show a clean before-and-after from day one.
Does QA cover human replies too?
Yes. The same rubric scores AI and human responses, which gives you one quality bar across the team and surfaces coaching moments you'd otherwise sample-check for.
The rest of the OS
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