An AI-native helpdesk, built around the agent
Tickets, views, SLAs, and CSAT are built in. The AI resolves most tickets on its own. Your team handles the rest in the same inbox.
Bridal lehenga alteration before the 14th
Sage: Tailor booked Thursday, delivery moved up to the 12th.
Where is my order? tracking stalled
Sage: Courier escalation raised, new ETA shared with a credit.
Refund for a damaged item #5217
Sage: Replacement shipped, customer confirmed, no refund needed.
One inbox for AI and humans
AI resolves most of the load, and your team works the rest beside it, in the same views.
Views, SLAs, and CSAT native
Ticketing infrastructure is built in. No third-party helpdesk required.
Full-context handoffs
When the agent steps back, the person who picks up gets the whole story.
Every ticket is triaged before anyone opens it
The AI reads each incoming ticket, works out what it is about, and routes it to the right team. It sets the priority and starts the SLA clock the moment the ticket arrives.
- Routes by topic, language, and order value
- Sets priority and SLA automatically
- Urgent tickets jump the queue on their own
Order shows delivered but nothing arrived
Does the anarkali come in petite sizes?
Need the invoice with our company GSTIN
The AI resolves, your team sees everything
The AI closes most tickets on its own, end to end. When it needs help, the ticket appears in your team's inbox with the full history and a reply already drafted. Your agent reads, edits if needed, and sends.
- AI drafts are ready in the composer, one click to send
- A private note tells your agent what happened so far
- Correct a reply once and the AI remembers it
Bridal lehenga alteration before the 14th
Delivery rescheduled · Jun 12 ✓Hi Aisha, you’re all set. The tailor is booked for Thursday and your delivery now arrives by the 12th, two days before the wedding.
Every channel lands in the same inbox
WhatsApp, Instagram, email, Messenger, and phone calls all arrive in one queue. Same views, same SLAs, same reports. Your team never switches between tools.
Sage: Replacement for the torn kurta ships today, arrives Friday.
Sage: Ring resized to a 7, reverse pickup booked for tomorrow.
Sage: Warranty claim approved, pickup scheduled for Monday.
Sage: Delivery address updated on call before dispatch.
A complete helpdesk, underneath every agent
Ticketing, voice calls, views, SLAs, and CSAT are native. AI resolves most of the load, and your team works the rest in the same inbox.
My open
12Aisha K · #4821 via WhatsApp
OpenDetails
Latest order
Bridal lehenga set · ₹24,500
Arrives Jun 12 · Shiprocket
Contact
Aisha K
+91 98••• ••210 · Jaipur
Trained on your playbook
Resolves tickets using your SOPs. No deviations, no guesswork.
Real actions, not just replies
Processes refunds, updates orders, and edits accounts automatically, in your stack.
Smart enough to step back
Seamlessly hands off to the right person with the full story.
Short demo, real tickets
Thirty minutes on your helpdesk stack. Watch the agent resolve, escalate, and hand off — then pick a path to go live.
01
Share your stack
Catalog, policies, and a sample of past tickets — we build from your real work.
02
Watch it run
See agents draft and resolve support, marketing, and ops on your own conversations.
03
Go live at your pace
Start reviewed, move assisted, then autonomous — most brands are live in about 48 hours.
Common questions
Do we have to replace our current helpdesk?
No. The helpdesk is native, so most teams consolidate into it over time, but the agents also work inside Zendesk, Freshdesk, Gorgias, and Intercom if you'd rather keep your stack.
How long does it take to go live?
Around 48 hours. Channels connect behind your existing numbers and handles, history syncs, and the agent starts in review mode until you grant more autonomy.
Will the AI go off-script with customers?
Not without your permission. The AI acts on its own only in workflows you have approved for autonomy. Everything else waits for sign-off, and every action it takes is logged.
What happens to our ticket history?
It imports. Past conversations ground the agent's answers from day one, and your reporting baselines carry over.
The rest of the OS
Join the brands that run their customer experience on Sagepilot
Live in about 48 hours, across every channel your customers use.