An AI-native helpdesk, built around the agent
Ticketing, views, SLAs, and CSAT are native. AI resolves most of the load, and your team works the rest in the same inbox.
Bridal lehenga alteration before the 14th
Sage: Tailor booked Thursday, delivery moved up to the 12th.
Where is my order? tracking stalled
Sage: Courier escalation raised, new ETA shared with a credit.
Refund for a damaged item #5217
Sage: Replacement shipped, customer confirmed, no refund needed.
One inbox for AI and humans
AI resolves most of the load, and your team works the rest beside it, in the same views.
Views, SLAs, and CSAT native
Ticketing infrastructure is built in. No third-party helpdesk required.
Full-context handoffs
When the agent steps back, the person who picks up gets the whole story.
Triage runs itself
Every ticket lands prioritized, assigned, and on the clock. Intent detection and routing rules put it in the right view with an SLA attached, before anyone has looked at it.
- Auto-routing by intent, language, and order value
- Priorities and SLAs attached on arrival
- Views your team actually works from
- Intent detected: shipping status
- Order #8217 matched to the customer
- Routed to Support · high priority
Views
- My open12
- Unassigned4
- Urgent2
- Closed today38
AI resolves, your team supervises
The agent closes most tickets end to end. The rest arrive with full context, a drafted reply, and the whole trail, in the same inbox your team already works.
- AI drafts waiting in the composer, one click to send
- Private notes brief the teammate who picks up
- Feedback on any reply becomes permanent behavior
Bridal lehenga alteration before the 14th
Delivery rescheduled · Jun 12 ✓Hi Aisha, you’re all set. The tailor is booked for Thursday and your delivery now arrives by the 12th, two days before the wedding.
Every channel, one queue
WhatsApp, Instagram, email, Messenger, and voice all land in the same views with the same SLAs and the same reporting. No per-channel tools, no copy-pasting between tabs.
A complete helpdesk, underneath every agent
Ticketing, voice calls, views, SLAs, and CSAT are native. AI resolves most of the load, and your team works the rest in the same inbox.
My open
12Aisha K · #4821 via WhatsApp
OpenDetails
Latest order
Bridal lehenga set · ₹24,500
Arrives Jun 12 · Shiprocket
Contact
Aisha K
+91 98••• ••210 · Jaipur
Trained on your playbook
Resolves tickets using your SOPs. No deviations, no guesswork.
Real actions, not just replies
Processes refunds, updates orders, and edits accounts automatically, in your stack.
Smart enough to step back
Seamlessly hands off to the right person with the full story.
Common questions
Do we have to replace our current helpdesk?
No. The helpdesk is native, so most teams consolidate into it over time, but the agents also work inside Zendesk, Freshdesk, Gorgias, and Intercom if you'd rather keep your stack.
How long does it take to go live?
About 24 hours. Channels connect behind your existing numbers and handles, history syncs, and the agent starts in review mode until you grant more autonomy.
Will the AI go off-script with customers?
Approval gates, decision traces, and per-workflow autonomy mean it acts alone only where you've granted trust. Every action is auditable after the fact.
What happens to our ticket history?
It imports. Past conversations ground the agent's answers from day one, and your reporting baselines carry over.
The rest of the OS
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