AI runs the work, your team stays in command
You decide what the AI can do on its own. Everything else stops and waits for a person to approve it. Every action is logged with a full trace.
Autonomy per workflow
Each workflow starts in review, earns assist, then runs autonomous. Trust is granted where it's proven, not all-or-nothing.
Approvals and escalations
When a call needs judgment or crosses a limit, the agent hands off to your team with full context and waits.
Full observability
Every decision is traced and every action auditable. AI and human performance measured in one place.
You decide what the AI does on its own
Every workflow starts in review mode: the AI drafts, you approve. When its track record convinces you, promote that workflow to run on its own. You can demote it again in one click.
- Autonomy is set per workflow, not for the whole agent
- Its full track record is visible before you promote
- Nothing runs autonomously until you say so
Order status and tracking
Promoted 3 weeks ago · 2,140 runs clean
Returns and exchanges
Promoted last week · 312 runs clean
Refunds over ₹5,000
Pauses for a named approver
Winback campaigns
Every draft reviewed before send
Big moves wait for a human
Large refunds, bulk sends, and policy exceptions stop and wait for approval. The AI shows you exactly what it wants to do and why. Nothing happens until you say yes.
- You set the limits, like refunds over ₹5,000
- Each request shows the plan and the reason behind it
- Approve from the dashboard or from Slack
Every action has a paper trail
Each action records what triggered it, which policy checks ran, and who approved it. When someone asks why a refund went out, the full answer is one click away.
- Triggered by ticket #4821 · damaged item claim2:39 PM
- Policy check · refund window and photo proof passed2:39 PM
- Approved by Priya M2:41 PM
- Refund ₹6,200 issued to the original payment method2:41 PM
- Customer notified on WhatsApp · ticket closed2:42 PM
Common questions
What stops the AI from doing something we'd never allow?
Hard policy limits, per-workflow autonomy, and approval gates. The agent acts alone only inside workflows you've promoted to autonomous, and anything past your thresholds stops and waits for a human.
Who decides how much autonomy the agent gets?
Admins you designate. Autonomy changes are role-gated and logged like every other action, so the agent can never expand its own permissions and you always know who granted what.
Can we roll autonomy back?
Instantly. Demote any workflow to assist or review in one click and the agent starts drafting instead of acting on its very next run. No migration, no downtime.
How do audits actually work?
Every action carries a trace: the trigger, the inputs read, the policy checks run, and the approver if one was required. Filter by workflow, person, or time range, and export the log when compliance asks.
The rest of the OS
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