How HappyLocate automated 90% of support with an AI employee

Relocation for people, businesses, and pets across India. Time-pressured customers, sequential quote-gathering, and ~10,000 messages a month, now answered in 5 seconds.

89%

AI resolution rate

1,750

tickets resolved automatically

average response time

The brand

HappyLocate helps individuals and businesses manage complex moves across cities: packers and movers, corporate relocation, and pet relocation. Customers are time-pressured decision-makers who need immediate, detailed answers before they commit.

The challenge

Every relocation inquiry needs sequential information-gathering: origin, destination, move date, what's moving, pet specifics. At 1,500-1,800 conversations and ~10,000 messages a month, agents were stuck in repetitive data collection, and leads abandoned chats invisibly before sharing contact details.

Why Sagepilot

A specialized AI agent trained on HappyLocate's services, logic, and workflows went live on website chat, WhatsApp, and Instagram. It collects structured move details, generates quotations, captures lead information before drop-off, and routes complex cases to the right team.

The results

Within weeks: 2,173 tickets handled by AI with 1,750 resolved automatically, 90% support deflection, 5-second responses, and a 4.2 inferred CSAT. The team's time moved from collecting details to closing moves.

“Sagepilot helped us automate a significant portion of our customer support operations.”

Sainadh Duvvuru · Founder & CBO · HappyLocate

Pre-sales · Quotations

Quotes scoped in the chat

Relocation quotes need sequential detail-gathering: origin, destination, dates, inventory, pet specifics. The agent collects it conversationally and generates the quotation on the spot.

Moving from Bengaluru to Pune next month, 2BHK plus a cat. What would it cost?

Origin, destination, and date captured
Pet relocation scoped for the cat
Quotation generated from live rates

Replies in 5 seconds, on average

Growth · Lead capture

Leads captured before they vanish

Customers used to abandon chats invisibly before sharing contact details. Now the agent captures the lead and the move scope mid-conversation, so follow-up starts from context, not zero.

Visitor going quiet mid-quote on web chat

Contact details captured before drop-off
Lead created with the move scoped so far
Routed to the right team for follow-up

1,750 tickets resolved automatically

Coverage · Omnichannel

Every channel, one operation

Website chat, WhatsApp, and Instagram run on the same agent, trained on HappyLocate's services and workflows, with complex corporate moves routed to the team.